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Soft Skills

Soft Skills

About this Specialization

Knowledge of soft skills are increasingly coming into focus and being recognized as critical for success— we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation, and Stanford Research Centre has concluded that:

  • 85% of job success comes from having well‑developed soft skills and people skills.

  • 15% of job success comes from technical skills and knowledge (hard skills).

This specialization is aimed at helping you develop these powerful people and soft skills and behaviours that include:

  • Creating & delivering impactful presentations;

  • Working professionally to deliver quality work & experiences;

  • Collaborating effectively with teams;

  • Communicating productively and efficiently;

  • Dealing with challenges, solving problems & implementing solutions.

Program Structure

The program is made up of 7 Section that you can take in order for the best, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills.

This specialization can be taken by anyone—no matter your age or work experience—and is especially beneficial for those entering the workforce or in early stages of their careers.

Skills You Will Gain

  • Communication

  • Collaboration

  • Constructive Feedback

  • Virtual Teams

  • Presentations

  • Persuasive Communication

  • Collaborative Software

  • Workflow Management

  • Active Listening

  • Critical Thinking and Problem Solving

  • Conflict Management

  • Professional Development

  • Public Speaking

  • Teamwork

  • Accountability

  • Problem Solving

  • Root Cause Analysis

  • Professionalism

  • Social Skills

  • Interpersonal Communications

Responsible Er. Arjun
Last Update 16/01/2026
Completion Time 15 hours 1 minute
Members 1
Basic
Goal Setting | Soft Skills
Goal Setting | Soft Skills

Blueprint Your Ambition into Reality

Don't let your biggest dreams live only in your head. This session is your practical guide to transforming vague aspirations into a step-by-step plan for achievement. You'll learn to define clear targets, break down the path into actionable milestones, and build a system of accountability that propels you forward. We'll move beyond wishful thinking to master the art of strategic planning, maintaining momentum, and adapting with purpose. Stop dreaming about success and start systematically building it.

A. Personal Development & Effectiveness
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Goal Setting | Soft Skills
Goal Setting | Soft Skills
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Blueprint Your Ambition into Reality

Don't let your biggest dreams live only in your head. This session is your practical guide to transforming vague aspirations into a step-by-step plan for achievement. You'll learn to define clear targets, break down the path into actionable milestones, and build a system of accountability that propels you forward. We'll move beyond wishful thinking to master the art of strategic planning, maintaining momentum, and adapting with purpose. Stop dreaming about success and start systematically building it.

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Attention Management | Soft Skills
Attention Management | Soft Skills
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Master Your Focus in a World of Distraction

Don’t let constant notifications and overflowing to-do lists fragment your day. This session is your practical guide to transforming scattered attention into directed purpose. You’ll learn to identify your focus patterns, design your environment for deep work, and use intentional techniques to prioritize what truly matters. We’ll move beyond simple time-tracking to cultivate genuine concentration, allowing you to accomplish more with less stress. Stop being busy and start being effective.

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Work life Balance | Soft Skills |
Work life Balance | Soft Skills |
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Craft Harmony, Not Just a Schedule

Don’t let burnout become your default. This session is your practical guide to transforming the daily tug-of-war into a sustainable rhythm that fuels both your career and your well-being. You’ll learn to set powerful boundaries, prioritize what truly replenishes you, and integrate your professional ambitions with personal fulfillment. We’ll move beyond the myth of “perfect balance” to design a dynamic, purposeful life where work serves you—not the other way around. Stop juggling and start integrating.

B. Interpersonal & Communication Skills
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Workplace Civility | Soft Skills
Workplace Civility | Soft Skills
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Elevate Your Environment with Respect and Grace

Don't let tension, sarcasm, or indifference erode your team's morale and productivity. This session is your practical guide to transforming daily interactions into a foundation of mutual respect, trust, and positive collaboration. You'll learn to communicate with clarity and kindness, navigate disagreements constructively, and model the professional courtesy that sets the tone for a healthy, high-performing culture. We'll move beyond basic politeness to master the intentional behaviors that make every colleague feel valued, heard, and supported. Stop enduring workplace friction and start cultivating a culture of civility.

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Table Manners- Etiquette | Soft Skills
Table Manners- Etiquette | Soft Skills
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Dine with Confidence, Command with Class

Don't let a nervous fork or uncertain protocol distract from your presence. This session is your practical guide to transforming dining from a simple meal into a powerful opportunity for connection and impression. You'll master the silent language of place settings, navigate any course with ease, and handle every utensil with natural grace. We'll move beyond rigid rules to cultivate the genuine poise and social awareness that make others feel respected and at ease. Stop worrying about the table and start owning the room.

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Active Listening Skills | Soft Skills
Active Listening Skills | Soft Skills
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Hear What’s Truly Being Said

Don't let passive hearing replace genuine understanding. This session is your practical guide to transforming listening from a passive act into your most powerful tool for connection and insight. You'll learn to quiet your inner monologue, decode tone and meaning beyond words, and respond in ways that make others feel truly heard and valued. We'll move beyond waiting for your turn to speak to mastering the art of focused presence, empathetic engagement, and meaningful dialogue. Stop just hearing words and start understanding people.

C. Professional & Workplace Ethics
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How to dress for Office? | Business Professionals | Soft Skills
How to dress for Office? | Business Professionals | Soft Skills
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Make Your First Impression Before You Speak

Don't let uncertainty about office attire create unnecessary anxiety or undermine your professional presence. This session is your practical guide to transforming your wardrobe into a powerful, non-verbal tool for confidence and credibility. You'll learn to decode dress codes—from business formal to smart casual—curate versatile and polished outfits, and use style to project competence, respect, and personal brand. We'll move beyond following rules to mastering the art of dressing with intention, ensuring you always look the part and feel prepared to own it. Stop stressing over what to wear and start dressing for the role you want.

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Grooming, Makeover and Personal Hygiene | Soft Skills
Grooming, Makeover and Personal Hygiene | Soft Skills
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Present Your Best Self—Confidently and Consistently

Don't let overlooked details or uncertainty about your personal presentation create barriers to how you're perceived. This session is your practical guide to transforming grooming and hygiene from daily routines into a polished, personal brand that radiates self-respect and professionalism. You'll learn to master the essentials of impeccable grooming, develop a signature look that reflects your best self, and cultivate habits that ensure you feel and look confident in any setting. We'll move beyond basics to curate a personal image that is authentic, intentional, and always ready for opportunity. Stop getting ready—start making an impression.

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Business Etiquette | First Impressions| Soft Skills | Do's & Don't
Business Etiquette | First Impressions| Soft Skills | Do's & Don't
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Navigate the Corporate World with Unmistakable Professionalism

Don't let a small misstep or uncertain protocol undermine your credibility. This session is your practical guide to transforming business interactions from nerve-wracking to seamless, building trust and respect at every level. You'll master the nuances of professional introductions, meeting decorum, digital communication, and dining etiquette that signal competence and confidence. We'll move beyond basic manners to cultivate the polished presence and strategic social awareness that open doors and solidify relationships in any corporate setting. Stop wondering what's appropriate and start defining what's impressive.

D. Leadership & Management
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Career Development Planning | Soft Skills
Career Development Planning | Soft Skills
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Design Your Path, Own Your Progress

Don't let your career drift on autopilot or stall from uncertainty. This session is your practical guide to transforming your professional journey from reactive to intentional, with a clear roadmap for growth and fulfillment. You'll learn to assess your strengths and aspirations, set strategic short- and long-term goals, and build an actionable plan that aligns your daily work with your ultimate ambitions. We'll move beyond waiting for opportunities to proactively creating them, mastering the mindset and strategies that turn potential into progression. Stop wondering what's next—start building what's next.

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Strategy Management | Soft Skills
Strategy Management | Soft Skills
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Turn Vision into Action, Plans into Results

Don't let strategy remain a document that collects dust. This session is your practical guide to transforming high-level goals into a clear, executable roadmap that drives alignment and achieves measurable outcomes. You'll learn to translate vision into actionable initiatives, allocate resources effectively, and lead your team through adaptive execution while monitoring progress and adjusting course as needed. We'll move beyond theoretical frameworks to master the dynamic process of strategic thinking, disciplined implementation, and continuous refinement. Stop just planning—start delivering.

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First Time Managers | Soft Skills
First Time Managers | Soft Skills
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Step Up with Confidence, Lead with Impact

Don’t let the leap to leadership leave you feeling unprepared or isolated. This session is your practical guide to transforming your new role from a challenge into your greatest opportunity for growth—for you and your team. You’ll learn to navigate the shift from peer to leader, communicate with authority and empathy, delegate effectively, and build trust from day one. We’ll move beyond management theory to master the practical mindset, skills, and strategies that establish your credibility and inspire your team’s best work. Stop managing tasks—start leading people.

E. Cognitive & Analytical Skills
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Social Learning | Soft Skills
Social Learning | Soft Skills
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Learn from Every Interaction, Grow with Every Connection

Don't limit your growth to formal training—harness the power of your social environment. This session is your practical guide to transforming everyday conversations, observations, and collaborations into continuous opportunities for personal and professional development. You'll learn how to actively absorb insights from peers and mentors, share knowledge effectively within teams, and cultivate a mindset that turns feedback, modeling, and group dynamics into fuel for your own growth. We'll move beyond solo learning to master the art of growing together—accelerating your progress through the collective intelligence of your network. Stop learning alone—start evolving together.

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Critical Thinking | Soft Skills
Critical Thinking | Soft Skills
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Question Assumptions, Uncover Clarity

Don't let biases, emotions, or incomplete information cloud your judgment. This session is your practical guide to transforming the way you process information, solve problems, and make decisions—by mastering the disciplined art of critical thinking. You'll learn to systematically evaluate evidence, identify logical fallacies, challenge prevailing assumptions, and construct well-reasoned arguments and solutions. We'll move beyond accepting surface-level answers to cultivating a mindset of curiosity, skepticism, and rigorous analysis that leads to smarter choices and stronger outcomes. Stop taking things at face value—start seeing what lies beneath.

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Mind Mapping and its benefits | Soft Skills
Mind Mapping and its benefits | Soft Skills
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Unlock Your Brain's Full Potential, Visually

Don't let linear thinking limit your creativity, memory, or clarity. This session is your practical guide to transforming complex ideas, projects, and goals into dynamic, visual diagrams that boost comprehension, spark innovation, and accelerate execution. You'll learn the core principles of mind mapping, how to apply them for planning, problem-solving, and note-taking, and why this visual technique enhances recall, collaboration, and strategic thinking. We'll move beyond traditional lists to master a tool that mirrors how your brain naturally works—connecting, organizing, and creating with unparalleled efficiency. Stop writing lists—start mapping possibilities.

F. Career Development
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Resume Tips | Soft Skills
Resume Tips | Soft Skills
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Craft a Resume That Gets Read, Remembered, and Rewarded

Don't let your resume be just another document—make it a compelling story of your potential. This session is your practical guide to transforming your resume from a list of duties into a strategic tool that showcases your achievements, skills, and unique value. You'll learn to highlight your most relevant soft skills with powerful, results-oriented language, structure your experience for maximum impact, and avoid common pitfalls that cause recruiters to click "next." We'll move beyond templates to master the art of personal branding on paper, ensuring your resume doesn't just list what you've done—it shows what you're capable of doing next. Stop submitting applications—start making invitations.

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How to crack Interviews? | Soft Skills
How to crack Interviews? | Soft Skills
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Turn Every Interview into a Job Offer

Don't let nerves or lack of preparation sabotage your chance at landing the role you deserve. This session is your practical guide to transforming the interview from a high-pressure interrogation into a confident, strategic conversation that highlights your unique value. You'll learn to craft compelling stories that showcase your skills, master the art of answering behavioral and technical questions with clarity, and project the authentic confidence that makes hiring teams believe you're the right choice. We'll move beyond rehearsed answers to mastering the mindset, preparation, and presence that turns any interview into your moment to shine. Stop hoping to pass—start proving you're the perfect fit.

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Need a Job? Learn How Soft Skills Could Transform Your Job Search!
Need a Job? Learn How Soft Skills Could Transform Your Job Search!
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Stand Out, Connect, and Secure Your Dream Role

Don't let your resume get lost in the pile—make your soft skills the reason you get noticed, interviewed, and hired. This session is your practical guide to transforming your job search from a numbers game into a targeted, human-centered strategy. You'll learn to articulate your interpersonal strengths confidently, build authentic rapport with hiring managers, and demonstrate the communication, adaptability, and problem-solving abilities that employers value most. We'll move beyond keywords to mastering the personal branding and emotional intelligence that make you the candidate they remember—and want. Stop just applying—start connecting your way to your next opportunity.

G. Customer-Centric Skills
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Customer Experience - How to RETAIN Customer? | Soft Skills
Customer Experience - How to RETAIN Customer? | Soft Skills
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Turn Satisfaction into Loyalty, Customers into Champions

Don't let customers come once and leave for good—make every experience so remarkable they stay for life. This session is your practical guide to transforming customer interactions from routine service to an ongoing relationship built on trust, value, and emotional connection. You'll learn to anticipate needs, personalize experiences, respond to feedback with agility, and create consistent moments that make customers feel valued and understood. We'll move beyond solving problems to mastering the proactive care and exceptional service that builds unwavering loyalty and turns satisfied buyers into your most powerful advocates. Stop just acquiring customers—start retaining fans.

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Customer Relationship Management (CRM) | Soft Skills
Customer Relationship Management (CRM) | Soft Skills
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Build Relationships, Not Just Records

Don't let your CRM be just a digital Rolodex—transform it into the heart of your customer connection strategy. This session is your practical guide to mastering the tools and techniques that turn data into lasting relationships, trust, and loyalty. You'll learn to leverage CRM systems to personalize interactions, anticipate customer needs, streamline communication, and nurture connections at scale. We'll move beyond managing contacts to mastering the art of cultivating meaningful, growth-focused relationships that turn satisfied customers into lifelong advocates. Stop tracking customers—start engaging with them.

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Customer Touch Points | Soft Skills
Customer Touch Points | Soft Skills
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Turn Every Interaction into a Lasting Impression

Don't let customer experiences feel random or disconnected. This session is your practical guide to transforming every point of contact—from discovery to support—into a meaningful, seamless, and memorable journey. You'll learn to map and optimize each touchpoint, align communication across channels, and infuse empathy and consistency into every interaction. We'll move beyond managing transactions to mastering the art of building relationships, fostering loyalty, and creating advocates at every stage. Stop just touching base—start creating connections.